I'm about to have a cow, man!
I've been making some last-minute gift orders online. Last night, I chose a special gift for a special friend. I had been waffling on which specific item I wanted to bestow upon my bestie, and put it off a bit too long. To get it in time for our grand gift exchange, I chose 2nd Day shipping. Because I want that item in two days. I realized that the order would not go out until today. And that two days would mean a Monday arrival. Which is doable.
A few minutes ago, I checked my email. The service department had sent me an email this morning at nine. Was I SURE I wanted 2nd Day shipping? Because they could save me ten dollars if I chose regular ground shipping. But that would take three days. And my item would arrive on Tuesday.
Since when do customer service departments make judgments on the relative wealth of their customers? How is it their place to decide who gets to use 2nd Day shipping? If it's not available, don't offer it. I don't need a nursemaid to oversee my financial decisions. Nor a nanny to second-guess my purchases. What's next, an email asking if I'm sure I want that certain version of the item? Are they going to micro-manage the tastefulness of my gift as well?
I just replied a bit snarkily. "Yes, I want to keep the 2nd Day shipping. I want my item before Tuesday. That's why I chose 2nd Day shipping. I hope my purchase has not been delayed while waiting for a response to this email."
Jiminy Christmas! I saved $5.00 on that item right off the bat by going to retailmenot.com. And a few minutes ago, I reduced a $169 order from a different entity to $102 by using a promotional code. That's sixty percent savings, people. I know my way around the checkbook. So if I want to splurge on shipping for a special item, that's my business. As Sandra Bullock said in 28 Days, "If it is not too much to ask, will you all just back the eff off!" Of course, Sandy's scriptwriter should have punctuated that with a question mark, but it's probably better not to broach that subject. Especially since I took a little creative-spelling license with the key word in his quote.
I would love to be paid to second-guess other people's purchases.